Overview
airVata stands behind the quality and durability of our oral appliances. All airVata products are precision-engineered, manufactured in the USA under strict quality control standards, and backed by our comprehensive warranty program.
This Warranty Policy applies to all airVata products purchased through registered airVata Providers.
1. airVata Sleep Appliance Warranty
1.1 Warranty Coverage
The airVata Sleep Appliance is covered by a 5-year limited warranty from the date of delivery to the Provider.
What’s Covered:
- Manufacturing defects in materials or workmanship
- Structural failures of the appliance body (surgical nylon components)
- Defects in the patented connector system
- Premature breakage under normal use conditions
- Fabrication errors (incorrect specifications, poor fit due to manufacturing error)
1.2 What’s NOT Covered
The warranty does not cover:
Normal Wear and Tear:
- Connector bands (standard lifespan: 3-6 months)
- Surface scratches or discoloration from normal use
- Gradual loosening of fit over time
Patient-Related Issues:
- Damage from dropping, crushing, or physical trauma
- Damage from improper cleaning or use of harsh chemicals
- Damage from exposure to extreme heat (dishwashers, hot water, direct sunlight)
- Damage from pets or children
- Loss or theft of appliance
Provider or Patient Modifications:
- Alterations, adjustments, or repairs made after delivery
- Damage from unauthorized modifications
- Use of non-airVata replacement bands or components
Non-Compliance:
- Damage resulting from failure to follow care instructions
- Deterioration from lack of proper cleaning and maintenance
Clinical Issues:
- Poor treatment outcomes or lack of therapeutic effectiveness
- Patient discomfort or inability to tolerate appliance
- Changes in patient’s dentition requiring appliance remake
1.3 Warranty Claim Process
Step 1: Contact Support
- Email: support@airvata.com
- Provide: Order number, date of delivery, Provider information, patient initials, description of defect
- Include: Clear photos of the defect from multiple angles
Step 2: Evaluation
- Our team will review your claim within 2-3 business days
- We may request the appliance be returned for inspection
- Digital impressions or scans may be reviewed to determine cause
Step 3: Resolution
- Approved Claims: We will fabricate and ship a replacement appliance at no charge within 7-10 business days
- Denied Claims: We will provide a detailed explanation and may offer repair or remake at a reduced cost
Important: Warranty claims must be submitted within 30 days of discovering the defect.
2. airVata NG Night Guard Warranty
2.1 Warranty Coverage
The airVata NG Night Guard is covered by a 2-year limited warranty from the date of delivery to the Provider.
What’s Covered:
- Manufacturing defects in materials or workmanship
- Structural failures of the appliance body
- Defects in mandibular support bands during normal use
- Fabrication errors (incorrect specifications, poor fit due to manufacturing error)
- Premature breakage under normal bruxism conditions
2.2 What’s NOT Covered
The warranty does not cover the same exclusions listed in Section 1.2, including:
- Normal wear from grinding (thickest NG guards may wear through after 12-18 months of severe bruxism)
- Mandibular support bands (expected replacement every 3-6 months)
- Patient damage, modifications, or non-compliance
- Clinical outcomes or patient tolerance issues
2.3 Warranty Claim Process
Follow the same process outlined in Section 1.3 for airVata Sleep Appliances.
3. Replacement Bands
3.1 Band Lifespan
Mandibular support bands (both blue standard and green gentle options) are considered consumable components with an expected lifespan of 3-6 months depending on:
- Patient compliance and wear habits
- Degree of bruxism or jaw movement
- Proper care and maintenance
Bands are NOT covered under warranty as they are subject to normal wear.
3.2 Replacement Band Ordering
Registered Providers can order replacement bands for their patients:
- Available in both blue (1.3mm) and green (1.0mm) thickness options
- Sold in multi-packs for cost efficiency
- Contact support@airvata.com for pricing and ordering
Patient Education: Providers should instruct patients to:
- Inspect bands regularly for signs of wear, stretching, or fraying
- Replace bands every 3-6 months or sooner if damaged
- Contact their Provider when replacement bands are needed
4. Remake Policy
4.1 When Remakes Are Needed
A remake may be necessary due to:
- Changes in patient’s dentition (extractions, implants, significant restorative work)
- Significant weight loss or gain affecting fit
- Patient discomfort or inability to achieve proper fit (not due to manufacturing defect)
- Loss or irreparable damage to original appliance
4.2 Remake Pricing
Within First 90 Days:
- One free remake if needed due to fit issues (not related to patient non-compliance or dental changes)
- Must be requested within 90 days of original delivery
- Requires new digital impressions/scans
After 90 Days:
- Remakes due to fit issues, dental changes, or patient request are billed at 50% of current retail price
- Provider discounts still apply
Warranty-Covered Remakes:
- Manufacturing defects covered under warranty = no charge (per Section 1 and 2)
4.3 Duplicate Appliance Program
Patients can purchase an identical backup appliance at a significantly reduced price:
- Ideal for travel, backup, or alternating use
- Must be ordered within 12 months of original appliance
- No new impressions needed if dentition unchanged
- Contact support@airvata.com for duplicate appliance pricing
5. Quality Assurance
5.1 Our Manufacturing Standards
Every airVata appliance is:
- FDA Cleared (airVata Sleep Appliance)
- 3D printed from surgical-grade nylon
- Manufactured in the USA under strict quality control
- Individually inspected before shipping
- PDAC approved K1027 (airVata Sleep Appliance)
5.2 Pre-Delivery Quality Control
Before any appliance ships, we verify:
- Dimensional accuracy against prescription specifications
- Proper connector system function and range of motion
- Surface finish and structural integrity
- Correct patient identification and labeling
5.3 Reporting Concerns
If you receive an appliance that does not meet specifications:
- Do not deliver to patient
- Contact support@airvata.com immediately with photos and description
- We will expedite a replacement at no charge
6. Limitations and Disclaimers
6.1 Warranty Limitations
THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY AIRVATA.
We make no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
Remedy Limitation: Our sole obligation under this warranty is to repair or replace defective appliances. We are not responsible for:
- Costs of Provider time or appointments
- Patient inconvenience or lost time
- Shipping costs for warranty returns
- Consequential or incidental damages
6.2 Provider Responsibilities
Providers are responsible for:
- Accurate digital impressions and bite registrations
- Appropriate patient selection and clinical assessment
- Proper appliance delivery, fitting, and adjustment instructions
- Patient education on care, maintenance, and band replacement
- Clinical follow-up and titration management
- Managing patient expectations regarding outcomes
airVata provides manufacturing services only. Clinical outcomes are the responsibility of the treating Provider.
6.3 Patient Compliance
Warranty coverage assumes:
- Patient follows care and use instructions provided by their Provider
- Appliance is worn as directed
- Proper cleaning and storage protocols are followed
- Patient reports concerns or damage to their Provider promptly
7. Care and Maintenance Requirements
To maintain warranty coverage, patients must follow proper care instructions:
Daily Care:
- Rinse appliance with cool water after each use
- Brush gently with soft toothbrush and mild soap or denture cleaner
- Store in provided case when not in use
- Keep away from heat sources
What to Avoid:
- Hot water, dishwashers, or boiling
- Harsh chemicals, alcohol-based cleaners, or bleach
- Leaving appliance in direct sunlight or hot car
- Allowing pets or children access to appliance
Regular Inspection:
- Check for cracks, chips, or signs of wear
- Inspect connector bands for stretching or fraying
- Report concerns to Provider immediately
Detailed care instructions are provided with each appliance.
8. Warranty Transfer and Duration
8.1 Non-Transferable
This warranty is non-transferable and applies only to the original patient for whom the appliance was fabricated.
8.2 Warranty Period Start Date
The warranty period begins on the date of delivery to the Provider, not the date of patient delivery.
8.3 Warranty Extension
The warranty period is not extended by repair or replacement under warranty. Replacement appliances are covered for the remainder of the original warranty period only.
9. Modifications to Warranty Policy
airVata reserves the right to modify this Warranty Policy at any time. Changes will be posted on www.airvata.com with an updated “Last Updated” date.
Warranty terms in effect at the time of original appliance purchase will govern warranty claims for that appliance.
10. Contact Information
For warranty claims, questions, or support:
airVata Customer Support
Email: support@airvata.com
Phone: 888-427-7671
Hours: Monday-Friday, 8:00 AM – 6:00 PM EST
Thank you for choosing airVata. We’re committed to supporting you and your patients with high-quality, durable oral appliances backed by excellent customer service.